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Sunday
Apr 14, 2024
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Monday
Apr 15, 2024
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Tuesday
Apr 16, 2024
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Wednesday
Apr 17, 2024
- 10:00 AM – 6:30 PM
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Registration and Information Desk Open
Pick up your conference badge here, along with answers to all your questions. To pick up your attendee badge, you must present a government-issued photo ID.
- Location
- Longhorn Marble Foyer
- 12:00 PM – 1:00 PM
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RILA/NDAA Retail Crime Advisory Board Meeting - Invite Only
The Advisory Board, comprised of district attorneys and retail AP executives, will meet to discuss progress of the RILA/NDAA partnership, next steps and future activities. Advisory Board members only. Lunch will be provided.
- Location
- Texas Ballroom 1-3
- 1:00 PM – 5:00 PM
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3rd Annual RILA/NDAA Retail Theft Workshop - Invite Only
RILA member retailers and district attorneys from across the country will meet to share leading practices for combatting theft, violence and other unlawful activity in and around retail stores, identify model programs for reducing recidivism and establish open lines of communication between retailer investigators and local prosecutors’ offices.
- Location
- Texas Ballroom C
- 5:00 PM – 5:30 PM
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Asset Protection Steering Committee Meeting - Invite Only
This is a private meeting for RILA members on the Retail Asset Protection Conference Steering Committee. The committee is comprised of top retail supply chain executives, and is charged with the task of overseeing the structure and programming of the Asset Protection Chain Conference.
- Location
- Dallas 2
- 5:00 PM – 6:30 PM
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Welcome Reception
Join us to kick off the conference at the welcome reception where you can reconnect with industry friends, network with your peers and enjoy drinks and light fare.
- Location
- Texas Ballroom Foyer
- 7:00 AM – 4:00 PM
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Speaker Ready Room
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- Location
- Dallas 3
- 7:00 AM – 6:00 PM
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Registration and Information Desk Open
Pick up your conference badge here, along with answers to all your questions. To pick up your attendee badge, you must present a government-issued photo ID.
- Location
- Longhorn Marble Foyer
- 7:15 AM – 8:15 AM
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Women in Asset Protection Network Breakfast Workshop: Present Like a Pro
Have you ever wished you had planned a bit more for that major presentation? Would you like to overcome speaking anxiety that holds you back? Could you benefit from higher level influence in front of groups? Coach Cyndi Maxey helps you answer those questions and more. She is an accomplished national speaker and communication coach who has authored six books on communication, presentations, and influence. Bring your burning questions to this Women in Asset Protection Network breakfast workshop! And leave with practical speaking tips and new friends in the industry.
- Speaker
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Communications Coach and Author
Cyndi Maxey
- Location
- Texas Ballroom C
- 8:00 AM – 8:30 AM
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Breakfast
Please join us for breakfast and networking before the day begins.
Sponsored by Wren Solutions
- Location
- Texas Ballroom Foyer
- 8:25 AM – 8:38 AM
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RILA Retail Asset Protection Conference Open
- Speakers
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District Attorney
Dallas County Criminal District Attorney’s Office
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President
RILA
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Director, Loss Prevention, Organized Retail Crime
Ulta Beauty, Inc.
- Location
- Texas Ballroom A-B
- 8:38 AM – 8:45 AM
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Welcome to RILA’s Retail Asset Protection Conference
Please join us as we kickoff the annual Retail Asset Protection Conference with an update on RILA's activities and how leading retailers are addressing today’s Asset Protection challenges and opportunities.
- Speaker
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Senior Executive Vice President, Retail Operations
RILA
- Location
- Texas Ballroom A-B
- 8:45 AM – 9:15 AM
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Creating Compelling Customer Experiences in Challenging Times
Creating compelling customer experiences are critical to all retail verticals. This conversation will explore the choices leading retailers make as they work to deliver delightful customer experiences while simultaneously protecting their employees and assets.
- Moderator
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President
RILA
- Speakers
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Chief Retail Officer
Five Below, Inc.
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Executive Vice President, Chief Stores Officer
Tractor Supply Company
- Location
- Texas Ballroom A-B
- 9:15 AM – 9:45 AM
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Fostering Safe and Inclusive Stores
Establishing a safe and welcoming retail store environment is paramount for fostering positive customer experiences and driving business success. This insightful discussion will explore effective asset protection strategies aimed at promoting inclusivity, reducing bias, and enhancing overall business outcomes.
- Moderator
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Deputy Director
Open to All
- Speakers
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Senior Vice President & Chief Diversity, Equity, and Inclusion Officer
Burlington Stores, Inc.
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Vice President, Loss Prevention & Safety
PetSmart, Inc.
- Location
- Texas Ballroom A-B
- 9:45 AM – 10:15 AM
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Business Break
Enjoy a business break to grab some snacks and refreshments.
Sponsored by Vaudra
- Location
- Texas Ballroom Foyer
- 10:15 AM – 10:45 AM
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Ask an Asset Protection Leader - Dollar General (Retailer-Only)
Each “Ask an Asset Protection Leader” session features a senior asset protection executive and offers a unique opportunity for Q&A and discussion with some of the most notable AP leaders in the industry. The topics are up to you! Ask your most burning questions on asset protection issues, industry trends, career development, and more!
These sessions are open only to retailers and are limited to 25 participants.
- Speaker
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Vice President Asset Protection
Dollar General Corporation
- Location
- Dallas 2
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10:15 AM – 11:00 AM
5 Concurrent Events
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Engaging All Workforce Generations with AP Topics - Encyclopedia to TikTok
It's well known that different generations process information and learn differently. Training is not one format fits all. Lowe’s will share how they built an AP awareness campaign that reached across generations in a creative and powerful way and made its way from the store to the C-Suite with great results.
- Speakers
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President
Learn it Media
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Asset Protection Business Lead
Lowe's Companies, Inc.
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Corporate Asset Protection and Safety Manager
Lowe's Companies, Inc.
- Location
- Texas Ballroom 1-3
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Maintaining Inventory Integrity Through Operational Excellence
Accuracy of on-hand inventory is critical to driving sales, increasing customer satisfaction, maximizing labor efficiency, and obtaining reliable data related to shrink. Learn from several retailers at different phases of the inventory integrity spectrum on how they focus on operational processes to better identify and react to inventory losses in real time while simultaneously driving higher levels of sales and customer satisfaction.
- Speakers
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Director, Operations, Safety, and Profit Protection - Southeast
DICK'S Sporting Goods, Inc.
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Senior Director, Assets Protection
Target Corporation
- Location
- Texas Ballroom C
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Merging Lanes: The Intersection of Law Enforcement and Retailers in ORC Interviews
Gaining actionable intelligence in an organized crime investigation is the foundation for building a prosecutable and scalable case. While the use of technology, collaboration, surveillance, and data-sharing platforms are all essential in connecting the dots to substantiate a case, an underutilized skillset that can provide key information is the investigative interview or proffer session. We will discuss how non-confrontational approaches to interviewing can assist investigators in obtaining additional information, developing informants, and building prosecutable cases. Retailer investigators are an often-under-utilized resource in the interview or proffer arrangement with potential ORC members but must also be aware of how their actions can benefit or risk an effective prosecution. Attendees will hear from a Certified Forensic Interviewer and Prosecutors who will highlight strategic methods of using adaptive behaviors to facilitate a productive conversation while maintaining compliance to rules of a proffer session. Attendees will also learn elements of an interview method that establishes credibility, shows empathy, and structures appropriate questions to obtain the greatest amount of information to further investigate.
- Speakers
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Assistant State's Attorney
Will County, Illinois
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Assistant State's Attorney
Will County, Illinois
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President
Wicklander-Zulawski & Associates
- Location
- Texas Ballroom D
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Navigating Customer Relations: Effective Strategies for Addressing Customer Claims, Appeasement, and Loyalty Rewards Abuse
As the retail landscape continues to evolve, so do the challenges faced by businesses in safeguarding their operations against fraudulent activities while continuing to provide best-in-class customer service. In this session, we will explore the various facets of customer gaming and associated schemes where fraudsters exploit customer service call centers, omni channel retail space, and customer-oriented business culture to deceive online retailers.
- Speakers
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Senior Director, Loss Prevention
Foot Locker, Inc.
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Director, Loss Prevention
DICK'S Sporting Goods, Inc.
- Location
- Texas Ballroom 4-6
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Using Trauma-Informed Leadership for Post-Incident Recovery
Trauma-informed leaders can enhance store safety by supporting employees, assuring psychological safety, showing fairness, being empathic and trustworthy, and even practicing self-care. This session will provide you with a post-incident recovery roadmap for traumatic incidents in the workplace, along with a framework for understanding the impact of trauma on mental health, and preferred wellness and treatment interventions for you and your team.
- Speaker
-
Executive Vice President, Research and Development
FifthTheory
- Location
- Dallas 5-7
- 11:00 AM – 11:30 AM
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Business Break
Enjoy a business break to grab some snacks and refreshments.
Sponsored by Fujitsu
- Location
- Texas Ballroom Foyer
- 11:30 AM – 12:00 PM
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Ask an Asset Protection Leader - Walmart (Retailer-Only)
Each “Ask an Asset Protection Leader” session features a senior asset protection executive and offers a unique opportunity for Q&A and discussion with some of the most notable AP leaders in the industry. The topics are up to you! Ask your most burning questions on asset protection issues, industry trends, career development, and more!
These sessions are open only to retailers and are limited to 25 participants.
- Speaker
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Senior Director
Walmart Inc.
- Location
- Dallas 2
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11:30 AM – 12:15 PM
5 Concurrent Events
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Driving Change in Most At-Risk Stores
Following her well-received ECR Fortress Store Report, Professor Emmeline Taylor has produced a new self-assessment tool for the Most At-Risk Stores, and the seven core strategies that can keep them from closing down. The tool is designed to help AP teams and the wider organization assess how they perform against each of the seven principles, in terms of awareness, acceptance, alignment and action, and to identify gaps and areas of opportunity for new thinking and investment. In this breakout session, Emmeline and the retailers who have been part of the trials of this tool will share the results from using this tool, and how it has helped them increase investments and facilitated better decisions being made in the Most At-Risk Stores, including hiring strategies, assortment and layout strategies, guarding, etc.
- Speaker
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Associate Dean, School of Arts and Social Sciences
City, University of London
- Location
- Dallas 5-7
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Emergency Preparedness and Response in a Retail Environment
We continue to see a significant year-over-year increase in medical emergencies and active shooter events within retail stores. During this session, learn about technologies that allow retailers to respond to medical and injury emergencies as well as identify common roadblocks retailers experience including turnover, employee training, and capital expenditure request.
- Speakers
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CEO
LifeVac
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Director of Sales
Cardio Partners Inc.
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Officer
Austin Police Department
- Location
- Texas Ballroom 1-3
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Tempering Tragedy: Violence Mitigation Through Threat Assessment and Management
Embark on a journey to identify the need for a Behavioral Threat Assessment & Management (BTAM) program in a retail environment. Discover the significance of building a proactive team over reactive crisis response. Tailored for those committed to preventing targeted violence and offering substantive support beyond condolences, this session will provide actionable insights to convey the value of BTAM, help you to recognize violent events and concerning behavior in your workplace, and launch a successful program. Explore real-world examples, gain senior leader support, and develop a baseline understanding of BTAM principles, enabling you to articulate the program's critical importance.
- Speakers
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Director, Corporate Security, Investigations & ORC
The Kroger Co.
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Sr. Manager, Threat Assessment Team
The Kroger Co.
- Location
- Texas Ballroom C
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Thinking Outside the Box: Innovative Retail Theft Programs Underway at Orange County (CA) and Manhattan (NY) District Attorneys’ Offices
Over the past year, prosecutors’ offices across the country have announced innovative programs to tackle retail theft. Some have launched retail theft task forces, developed tools for identifying prolific theft offenders or designated a retail theft prosecutor to liaison with retailers and handle criminal cases. Attend this session to hear how Manhattan (NY) and Orange County (CA) District Attorneys’ Offices are working with retailers to address retail crime. This is a can’t-miss session for retailers that operate stores in these locations and for prosecutors who want tips for enhancing their own retail theft programs.
- Speakers
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Senior Deputy District Attorney
Orange County District Attorney
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Deputy Chief of the Trial Division
New York County District Attorney Office
- Location
- Texas Ballroom 4-6
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Utilizing Cybersecurity Partnerships and Technology to Help Solve ORC Investigations
Join members of Target’s Cybersecurity team to go deeper into data, tools, tactics, and the technology being used to address trends in theft, fraud and ORC. Learn how they identify threats, build detection, generate intel and work with law enforcement to fight the evolving challenges that ORC is bringing to the retail landscape. This session is an opportunity for retailers to learn new techniques and for law enforcement to understand fraud trends and the digital evidence that retailers have that can support their investigations.
- Speakers
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Principal
Target Corporation
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Sr Manager Field Investigations - US East
Target Corporation
- Location
- Texas Ballroom D
- 12:15 PM – 1:30 PM
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Lunch in the Expo Experience
Join us for lunch and networking in the Expo Experience.
- Location
- Longhorn Exhibit Hall E-F
- 12:15 PM – 3:00 PM
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Expo Experience Open
The Expo Experience opens now! Join us to network with and learn from the service providers helping retailers meet their asset protection challenges and improve their results!
The Expo Experience runs from 12:15 - 3:00 p.m. and 4:30 - 6:00 p.m. today
- Location
- Longhorn Exhibit Hall E-F
- 12:30 PM – 2:30 PM
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Workplace Safety Committee & Lunch - Invite Only
Open only to RILA Workplace Safety Committee members and strategic partners. If your company is a RILA member retailer and you do not have representation on the Committee, please reach out to Lisa LaBruno at Lisa.labruno@rila.org to learn how to get engaged.
- Location
- San Antonio 5-6
- 3:15 PM – 3:38 PM
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Vibrant Communities Initiative: Unveiling Learnings Part 1
To address safety concerns of employees and consumers, RILA launched a partnership among public and private stakeholders focused on identifying and tackling issues that contribute to the increase in crime, violence, vagrancy, and blight in and around retail environments, business districts and communities across the country. Hear initial research findings from the criminology expert studying the effectiveness of the VCI pilots.
- Speaker
-
Associate Professor and Graduate Program Director, School of Justice & Public Safety
Southern Illinois University
- Location
- Texas Ballroom A-B
- 3:38 PM – 4:08 PM
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Vibrant Communities Initiative: Unveiling Learnings Part 2
To address safety concerns of employees and consumers, RILA launched a partnership among public and private stakeholders focused on identifying and tackling issues that contribute to the increase in crime, violence, vagrancy, and blight in and around retail environments, business districts and communities across the country. Hear the initial learnings from two pilot communities and a preview of a national playbook.
- Moderator
-
Senior Executive Vice President, Retail Operations
RILA
- Speakers
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Chief Deputy, Economic Crimes & Wage Theft Division
King County Prosecuting Attorney's Office
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Deputy District Attorney
Yolo County District Attorney's Office
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Police Chief
West Sacramento Police Department
- Location
- Texas Ballroom A-B
- 4:08 PM – 4:30 PM
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Creating Welcoming Stores: The Starbucks Outreach Worker Program Story
Retailers are committed to creating welcoming and safe stores. Join this session to learn about how Starbucks has leveraged a unique partnership with local nonprofits with street outreach expertise to better support their team members navigating the challenges of homelessness, mental health, and substance disorders within their stores and nearby neighborhoods.
- Speaker
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Senior Manager, Global Social Impact
Starbucks Coffee Company
- Location
- Texas Ballroom A-B
- 4:30 PM – 6:00 PM
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Expo Experience Reception
Join other conference attendees for this great networking opportunity.
- Location
- Longhorn Exhibit Hall E-F
- 7:30 AM – 8:30 AM
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Fact vs. Fiction: Retail Theft Trends (Retailer-Only)
Recent public narratives suggest retail theft is down in most major cities across the country. These reports rely on police department crime data and fail to take into account that retailers generally under-report retail theft. Professor Julie Hibdon will lead a focus group discussion that examines the extent to which in-store theft is under-reported, reasons for retailers not reporting all crime to law enforcement, and options for closing the gap.
- Speaker
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Associate Professor and Graduate Program Director, School of Justice & Public Safety
Southern Illinois University
- Location
- Dallas 2
- 7:30 AM – 6:00 PM
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Registration and Information Desk Open
Pick up your conference badge here, along with answers to all your questions. To pick up your attendee badge, you must present a government-issued photo ID.
- Location
- Longhorn Marble Foyer
- 8:00 AM – 8:30 AM
-
Breakfast
Please join us for breakfast and networking before the day begins.
- Location
- Texas Ballroom Foyer
- 8:00 AM – 4:00 PM
-
Speaker Ready Room
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- Location
- Dallas 3
- 8:30 AM – 9:05 AM
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Leadership Insights: Leading Through Crisis, Conflict, and Challenging Times (Powered by the RILA Women in Asset Protection Network)
Join Carmen Best for a conversation about leading teams through challenging times. With experience in law enforcement as Chief of Police for the City of Seattle and in the private sector at Microsoft, learn about her story and approach to values-based leadership.
- Moderator
-
Vice President, Asset Protection
RILA
- Speaker
-
Director of Global Security Risk Operations, Microsoft
Chief of Police, City of Seattle (retired)
- Location
- Texas Ballroom A-B
- 9:05 AM – 9:45 AM
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Tom Sawyer’s Fence: A Creative Collaboration
Join this session for an in-depth case study about an organized retail theft investigation of a “fence” stealing and re-selling tools. This session will walk through how prosecutors, law enforcement, retail theft investigators and tax investigators worked together to identify a target, gather evidence and ultimately charge a fence utilizing state criminal and tax charges. Attendees will walk away with key lessons learned and strategies useful for all.
- Speakers
-
Senior Deputy District Attorney
Colorado's 17th Judicial District Attorney's Office
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Revenue Agent
Colorado Department of Revenue
-
Revenue Agent
Colorado Department of Revenue
-
Deputy District Attorney
Colorado's 17th Judicial District Attorney's Office
- Location
- Texas Ballroom A-B
- 9:45 AM – 10:15 AM
-
Business Break
Stop by the Business Break for a morning pick-me-up.
Sponsored by AMD
- Location
- Texas Ballroom Foyer
-
10:15 AM – 11:00 AM
6 Concurrent Events
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Addressing Vulnerable Populations in the Retail Setting
Retailers have increasingly had to address the impact vulnerable populations in and around their stores are having on their customers and team members. In this panel session, retailers will share both short-term and long-term approaches they are taking to foster a safer shopping and working environment, including proactive measures like law enforcement partnerships for immediate issues and collaborative efforts with cities and community resources for broader challenges.
- Speakers
-
Head of Retail - Go to Market
LiveView Technologies
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Senior Manager, AP Field
The Home Depot, Inc.
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Senior Director, Loss Prevention and Risk Management
Refuel Market
- Location
- Texas Ballroom C
-
Control What You Can Control: Increasing Profitability to Offset Escalating Shrink Rates
During this session you will hear from AP leaders who are actively enhancing profitability and contributing greater value to their company’s overall financial performance. While AP professionals have traditionally been focused on combatting shrink caused by external theft, internal awareness, and process efficiency, we will delve into innovative strategies for bolstering the organization's performance by identifying and addressing factors that erode a store's profit margins. Discover how leading retailer LP teams foster a culture of Total Retail Loss through education, alignment, and sponsorship from top leadership (ELT).
- Speakers
-
Senior Manager, Continuous Improvement
Meijer, Inc.
-
Field Operations and Safety Manager
DICK'S Sporting Goods, Inc.
- Location
- Texas Ballroom 4-6
-
Leveraging Wearable Technology to Improve Safety and Reduce Injury Costs
Strains and sprains are the most frequent, and often most costly, work-related injuries. Hear how PetSmart is using wearable devices in its distribution centers to reduce injuries, promote safe behaviors, and provide real-time haptic feedback to associates. This leading-edge technology gives visibility to ergonomic risks in daily work activities and improves safety with actionable intelligence.
- Speakers
-
Senior Director, LP & Safety Stores and Distribution Centers
PetSmart, Inc.
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Chief Executive Officer & Founder
StrongArm Technologies Inc.
- Location
- Texas Ballroom 1-3
-
Making the Change (From LE to Retail)
This presentation will feature former law enforcement officer and season 3 star of Live PD Sgt John Curley who found himself facing the Defund the Police movement and COVID. Curley will discuss his transition to the private sector and the differences from the regimented path of LE to the world of the private sector. Also hear from an experienced retail leader on ways to manage LE coming into the private sector and ways to help them assimilate quickly so that they can be successful and provide ROI in their new roles.
- Speakers
-
Senior Director, Law Enforcement Partnerships
Auror
-
Manager, Business Development
enVision Solutions Group
-
Director, Loss Prevention
Albertsons Companies
- Location
- Texas Ballroom D
-
Prosecutor-Only Roundtable: Addressing the Sale of Stolen Goods Online
In recent years, much progress has been made in investigating and prosecuting the supply-side of the organized retail crime problem. But what can prosecutors do to address the demand-side of the equation? Pawn shops have been replaced by online marketplaces, opening the sale of stolen goods to everyday consumers across the country. In this exclusive forum for prosecutors, we will consider the role online marketplaces play in the retail crime ecosystem and what tools might be available to prosecutors for reducing the demand for stolen goods.
- Speaker
-
Partner
Forman Watkins & Krutz, LLP
- Location
- Dallas 5-7
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Retailer-Only Roundtable: An Honest Mistake? Identifying and Preventing Third Party/Vendor Losses
As Operations and AP resources continue to be squeezed further and further, this creates an opportunity for honest (or not so honest) “mistakes” to occur that may not be on your organization’s radar. Join us for a discussion on case studies and mitigation strategies related to identifying and stopping third party/vendor losses.
This session is only available to retail and consumer product manufacturer attendees. Limited to 30 eligible attendees.
- Speaker
-
Director, Asset Protection
RaceTrac Petroleum
- Location
- Dallas 2
- 11:00 AM – 11:30 AM
-
Business Break
Enjoy a business break to grab some snacks and refreshments.
Sponsored by Salesforce
- Location
- Texas Ballroom Foyer
-
11:30 AM – 12:15 PM
6 Concurrent Events
-
How Target Uses an Integrated System to Detect, Investigate, and Build Cases Against Retail Crime Perpetrators
Target will share how it streamlines the investigation process by gathering as much evidence as possible automatically and uses the data to prioritize what investigators spend their time on. Target has built a fully integrated system that allows them to detect theft using technology and provides leads to help their AP and fraud teams build world class cases for prosecutors. Additionally, the session will touch on how IT and Asset Protection can work well together to expedite pilots and projects.
- Speakers
-
Director of Product Management, Assets Protection
Target Corporation
-
Director, Technology - Assets Protection
Target Corporation
- Location
- Texas Ballroom 4-6
-
Improving Safety and Reducing Losses Through Store Design
In this session, Walgreens will take you on a journey of a new store format leveraging the latest omnichannel experience to improve team member and customer safety while simultaneously reducing shrink and improving in-stocks. You will see the newest store formatting concepts, advancements in technology, as well as the expected and unexpected consequences of such a radical design concept. Session attendees will walk away from this session understanding the newest tools, resources, and technological advancements leveraged to improve overall safety, decrease losses, and improve sales.
- Speaker
-
Lead Director Asset Protection Solutions
Walgreen Co.
- Location
- Dallas 5-7
-
ORC Task Force and AG/Prosecutor Panel Discussion
With the ever-growing complexity of ORC cases, come hear from Prosecutors, Attorney General’s Offices and ORC Task Forces on what it takes to successfully prosecute and dismantle these groups. Hear proven strategies and lessons learned from seasoned ORC Task Forces and Prosecutors that have been leading the charge across the country.
- Speakers
-
Special Agent, ORC Task Force
Arizona Attorney General's Office
-
Deputy Attorney General, Special Prosecutions
State of California Department of Justice
-
Lieutenant, Border Division, Organized Retail Crime Task Force
California Highway Patrol
-
Supervising Special Agent
Utah Attorney General's Office
-
Assistant Vice President Director, Loss Prevention
The TJX Companies, Inc.
- Location
- Texas Ballroom D
-
Proactively Addressing Ongoing Threats Using New Technology
Workplace violence, ORC and burglaries often start outside of the store. Learn proactive strategies being deployed by a panel of retailers across multiple categories to better understand how they are leveraging technology to protect their customers, employees, and profits.
- Speakers
-
Senior Director, Loss Prevention
The Neiman Marcus Group
-
Director, Loss Prevention
Dierbergs Markets
-
Senior Manager, Asset Protection Resources & Technology
The Home Depot, Inc.
-
Senior Manager, Loss Prevention
Academy Sports + Outdoors
- Location
- Texas Ballroom 1-3
-
Retailer-Only Roundtable: Processes, Policies and Technology for Safeguarding the Supply Chain
Retail supply chain operations continue to evolve along with shopper preferences, and asset protection leaders work closely to address changing circumstances and ensure that people are safe and products are safeguarded. Connect with fellow retailers to discuss your questions and share leading practices on topics in the supply chain space—including cargo security, DC safety, ecommerce fulfillment challenges, inventory control and much more.
This session is only available to retail and consumer product manufacturer attendees and is sponsored by RILA’s Supply Chain Asset Protection Working Group. Attend to learn more and join retailer peers in this space! Limited to 30 eligible attendees.
- Speaker
-
Senior Director, Global Supply Chain Protection
Gap Inc.
- Location
- Dallas 2
-
The Theft Balancing Act: Strategies for Mitigating Internal Theft in a World of Competing Priorities
Two decades ago, internal theft was the primary contributor to retail shrink, comprising as much as 70% of losses. Even today, it remains a significant concern, accounting for 20-30% of overall shrink. However, with Asset Protection Teams now juggling multiple competing priorities such as safety, workplace violence, profit protection, operations, ORC, and external theft, addressing internal theft risks can often take a backseat. In this insightful session, industry leaders representing diverse retail settings, including discount, consumer electronics, and mass retailers, will come together to discuss the challenges of managing internal theft amidst competing priorities. Drawing from their experiences, they will share effective strategies for developing robust internal theft programs that not only engage team members in internal investigations but also keep business partners informed about internal theft trends.
- Speakers
-
Vice President, Loss Prevention
AutoZone, Inc.
-
Vice President, Asset Protection
Family Dollar Stores, Inc.
-
Director, Asset Protection
T-Mobile, USA Inc.
-
Senior Manager, Asset Protection
T-Mobile, USA Inc.
- Location
- Texas Ballroom C
- 12:15 PM – 1:30 PM
-
Lunch in the Expo Experience
Join us for lunch and networking in the Expo Experience.
- Location
- Longhorn Exhibit Hall E-F
- 12:15 PM – 3:00 PM
-
Expo Experience Open
The Expo Experience opens now! Join us to network with and learn from the service providers helping retailers meet their asset protection challenges and improve their results!
The Expo Experience runs from 12:15 - 3:00 p.m. and 4:30 - 6:00 p.m. today
- Location
- Longhorn Exhibit Hall E-F
- 12:30 PM – 1:30 PM
-
Asset Protection Leaders Council Meeting - Invite Only
Open only to RILA Asset Protection Leaders Council members and strategic partners. If your company is a RILA member retailer and you do not have representation on the Committee, please reach out to Lisa LaBruno at Lisa.labruno@rila.org to learn how to get engaged. Lunch will be provided.
- Location
- San Antonio 5-6
- 2:00 PM – 3:00 PM
-
Crimes Against Business Committee Meeting - Invite Only
Open only to RILA Crimes Against Business Committee members and strategic partners. If your company is a RILA member retailer and you do not have representation on the Committee, please reach out to Lisa LaBruno at Lisa.labruno@rila.org to learn how to get engaged.
- Location
- Texas Ballroom 4
- 3:15 PM – 3:45 PM
-
Harnessing Data to Combat Systemic Shrink and Make Effective Decisions
Using data effectively is a challenge for all retailers. This session will dive into Co-op’s risk data journey including how they built models for crime, shrink, regulatory compliance, and operational complexity. From making reporting accessible across business levels to differentiating between lead indicators and lag outputs, this presentation will provide a window into how a leading UK retailer uses its data.
- Speaker
-
Retail Risk and Compliance Manager
Coop
- Location
- Texas Ballroom A-B
- 3:45 PM – 4:30 PM
-
Leading Insights: Strategic Approaches to Shrink
As shrink levels have increased, the issues profile has risen to become the topic of news reports, investor calls, and boardrooms. This conversation will explore how leading AP executives approach shrink holistically focusing on solution-oriented strategies that work at scale and on the communication necessary to address this challenge across the C-suite.
- Moderator
-
VP Loss Prevention
DICK'S Sporting Goods, Inc.
- Speakers
-
Vice President
Meijer, Inc.
-
SVP, Head of Asset Protection
Gap Inc.
-
VP of Asset Protection
Casey's General Stores, Inc.
- Location
- Texas Ballroom A-B
- 4:30 PM – 6:00 PM
-
Expo Experience Reception
Join other conference attendees for this great networking opportunity.
- Location
- Longhorn Exhibit Hall E-F
- 7:30 AM – 10:30 AM
-
Speaker Ready Room
Hidden_Placeholder_Text
- Location
- Dallas 3
- 7:30 AM – 11:00 AM
-
Registration and Information Desk Open
Pick up your conference badge here, along with answers to all your questions. To pick up your attendee badge, you must present a government-issued photo ID.
- Location
- Longhorn Marble Foyer
- 8:00 AM – 8:30 AM
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Breakfast
Please join us for breakfast and networking before the day begins.
- Location
- Texas Ballroom Foyer
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8:30 AM – 9:15 AM
3 Concurrent Events
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OSHA Compliance and New Workplace Violence Programs: Is It Part of Your Culture?
Learn how retailers are managing their compliance program along with the new workplace violence laws and unsafe work conditions guidance. Gain insights into preparing for and preventing these types of situations and understand the actions to take if they should arise.
- Speakers
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Chair, California Practice Group
Conn Maciel Carey LLP
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Sr. Manager, Safety Compliance
Best Buy Co., Inc.
- Location
- Texas Ballroom C
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Retailer-Only Roundtable: Strategic Approaches to Shrink
In this follow-up discussion to Tuesday afternoon's general session, we will dig deeper into the evolving strategies employed by leading AP executives to combat rising shrink levels. Join us to discuss and share innovative approaches aimed at mitigating shrink and fostering organizational resilience in today's dynamic retail environment.
- Speakers
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Vice President
Meijer, Inc.
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VP Loss Prevention
DICK'S Sporting Goods, Inc.
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SVP, Head of Asset Protection
Gap Inc.
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VP of Asset Protection
Casey's General Stores, Inc.
- Location
- Texas Ballroom 1-3
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The Current State of Retail Violence: Safety Trends, Tools, and Tactics
Retail violence has never been harder or more important to address. The threats are real. Join AP leaders from the organizations who are outpacing retail violence and explore their varying strategies for addressing these growing challenges. Run through the latest global data on retail violence and learn how these leaders base their safety approach on such insights.
- Speakers
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Vice President, Investigations
Dollar Tree, Inc.
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Senior Director, Asset Protection & Safety NA Retail
Lululemon Athletica, Inc.
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Senior Manager, Asset Protection Solutions and Technology
The Kroger Co.
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Manager, Segment Development, Retail
Axis Communications
- Location
- Texas Ballroom 4-6
- 9:30 AM – 10:20 AM
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Connecting Across Generations
We are boldly striding into a new world of work where up to five generations are working alongside each other, bringing their own attitudes, behaviors, and communication preferences. Leaders and managers might be looking at once worked to engage, motivate, and communicate and questioning if it still does. Add to those generational challenges the tricky process of navigating changes from the past few years, while also preparing for the future, and it can feel like an almost daunting task to be a leader today. While it might be tempting to return to what was familiar and comfortable before, we need to take recent lessons to heart and courageously create a work environment that serves all generations at work. This presentation shows you how!
- Speaker
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Co-founder
Good Company Consulting
- Location
- Texas Ballroom A-B
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10:30 AM – 12:30 PM
2 Concurrent Events
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Stay INFORMed: Leveraging the Law in Your Investigations (Registration Required)
Retailer-Only. 2023 saw the implementation of the federal INFORM Consumers Act, which puts new obligations on online marketplaces to collect, verify, and disclose certain seller information, suspend non-compliant sellers, and create a reporting mechanism for suspicious marketplace activity. This workshop will provide an overview of the INFORM Act and explore how it can be utilized in AP investigations, as well as the ways you can leverage those efforts to aid in state and federal enforcement.
- Speakers
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Senior Manager, Asset Protection Investigations
The Home Depot, Inc.
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Executive Director, Asset Protection
CVS Health
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Partner
Kelley Drye & Warren LLP
- Location
- Texas Ballroom C
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Telling Your Story: A How-To for Writing Investigations Reports That Will Impress Even Prosecutors! (Registration Required)
This workshop is for every AP investigator who has had holes poked in their investigation reports. (See you all there!)
What’s included in your report – and what’s left out - can make or break a criminal case. Your law enforcement partners and local prosecutors rely on AP reports for many reasons, including whether to file charges, offer a plea deal, or take a case to trial. Criminal defense attorneys will seize on inaccurate or missing information in your report to call your credibility into question and plant reasonable doubt. It’s important to get your report right from the outset to avoid having to correct or add to the record later on.
Who better to teach AP investigators how to write a lock-solid report than a prosecutor working in the trenches every day? In this 2-hour interactive workshop, ADAs from King County (WA) and San Francisco will share tips for writing factual, comprehensive and well-organized case reports that will pass prosecutorial muster no matter where you are located. You’ll leave with a checklist that can serve as a framework for training your entire team.
Law enforcement officers are encouraged to attend!
- Speakers
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Chief Deputy, Economic Crimes & Wage Theft Division
King County Prosecuting Attorney's Office
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Deputy Prosecuting Attorney
King County Prosecuting Attorney's Office
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Assistant District Attorney
San Francisco District Attorney's Office
- Location
- Texas Ballroom 1-3
Attend the can’t miss event for your asset protection team!
