Retailers Weigh-In On AAA’s Proposed Arbitration Rule Change
- By [ Deborah White ]
- Washington, DC
- 03/04/2025
“The AAA is a valued partner of businesses, consumers, and employees in dispute resolution. The RLC appreciates the opportunity AAA provided for all stakeholders to comment on the proposed changes to the consumer and employment arbitration rules,” said Deborah White, RLC President.
Arbitration allows parties to resolve disputes efficiently while avoiding the costs associated with traditional litigation. “Unfortunately, the current mass arbitration model distorts this valuable alternative to costly litigation,” said White. “Mass arbitration campaigns are driven by lawyers seeking profits, not by consumers or employees with bona fide disputes.”
The RLC’s comments include multiple examples of consumers who responded to misleading online solicitations, only to learn later that their name had been used as part of a mass arbitration without their informed consent to initiate such proceedings. White shared that: “Arbitration providers, such as AAA, can mitigate some of the ethical issues the RLC has identified by amending their rules and processes, as well as by enforcing standards already in place.”
The RLC offered revisions to the proposed amendments that would further AAA’s vision of ensuring “fair, efficient, respectful, and collaborative conflict resolution.”
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Directed by the chief legal officers of the country's leading retail companies, the Retail Litigation Center (RLC) is the only organization dedicated to advocating for the industry's top priorities in the federal and state judiciary. The RLC also works with leading law firms and retail corporate counsel to develop forward-thinking strategies to combat meritless mass action litigation. Founded by the Retail Industry Leaders Association (RILA) in 2010 as an independent organization, the RLC is a 501(c)(6) membership association open to all retailers and select law firms.
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Legal Affairs & Compliance
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Retail Litigation Center
